Enero 21 de 2009
Arjun Thomas |
When i started my blog the underlying reason was that i felt there was a huge disparity between what I had read about knowledge management and the way its actually implemented in most organizations.
If you ask any KM expert about whether there is a standard method of implementing KM chances are he/she would probably say there isn’t one. It entirely depends on what your goals are and how these processes are received by your audience. At the end of the day, that is what really matters. The greatest KM Framework would still flounder if there isn’t a buy-in from the grass roots level.
KM initiatives are built from the ground up in most organization to suit specific requirements and cultures. This has to be tailor made for it to work effectively. So keep this in mind when you decide to roll out KM tools within your organization or project.
There are a number of things you could do to make sure your launch is successful and the usage is sustained.
Keep your end-users ( your team / employees ) involved throughout the entire development process
Make sure there is a diversity in the team that represents all end user groups.
Always make room for improvements during the usage life cycle
Create an awareness campaign to promote usage
Promote success stories
ALWAYS keep user experience right at the top.
It has always been stated that Knowledge Management is not about technology. However from what I’ve seen in most companies (these are relatively large corporates which have their people spread all over the globe) technology seems to be the backbone of the KM initiative. Unless you have a platform that allows people to extract the information they want and allow them to contribute to the system, chances are your KM strategy will not work.
This is because the average employee in the organization is so focused on his job that anything above and beyond is considered an effort. Although, don’t expect people to come running just because you have built a system. There has to be a benefit to the employee, this can either be in the form of making his job easier to do, or providing an incentive for him to contribute to the system.
There are exceptions however, the whole open source community is built on a knowledge management model. The initiatives here aren’t driven by incentives - and while there were skeptics, at the end of the day these have showed us that knowledge management can sustain itself in the long run.
The bottom line is, regardless of what technology you use, at the end of the day you need to get your people the right information at the right time, with as little effort as possible. |
